Customer Service Manager (Mandarin Speaker)
Asetku
- Kota Jakarta Pusat, Indonesia50C, Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, IndonesiaKota Jakarta PusatDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2021-12-08T13:16:09.516559+00:00Ditutup.
Deskripsi Pekerjaan
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Kualifikasi Minimum
- Fluent in Mandarin is a must
- Bachelor Degree (S1) from reputable university or equivalent
- 2+ years of work experience in a similar position
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer & standard office equipment skills
- Outstanding communication skills, both written and verbal.
- Love being with people and excellent phone etiquette.
- Outstanding organizational skills.
- Love to work under pressure with minimum supervision.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Sahid Sudirman Centre, Karet Tengsin, Central Jakarta City, Jakarta, Indonesia
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Tentang Asetku
Asetku was founded in 2017. As a P2P lending platform for lender to fund easily through mobile phone, Asetku has built strategic partnerships with Mobile Operators, Digital Marketplace, Payment Gateways, and Merchants over our maiden years.
Currently being the only official P2P lending platform of AKULAKU marketplace platform, we provide a selection funding Products starts with various range of tenors and return up to 22%.