Technical Support Representative
Accent Micro Technologies, Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 18.000,00 - PHP 30.000,00 / bulanPHP180003000018000MONTH
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-03-02T16:00:00+00:00Deskripsi Pekerjaan
- Provide one-on-one end-user incident & service request resolution over the phone for workstation software and hardware.
- Receives calls and inquiries, provides support in accordance with established processes and document incidents and resolution
- Troubleshoot, diagnose and resolve problems related to hardware and software
- Properly escalating unresolved queries top the next level support
- Utilise excellent customer service skill and exceed customers expectation
- Ensure proper recording, documentation and closure.
Kualifikasi Minimum
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
- Strong analytical and planning skills;
- Good communication skills;
- Excellent problem-solving skills;
- Preferably more than 2 years experience specialized in IT/Computer - Hardware or equivalent.
- Possess excellent customer relations, negotiation skills and computer literacy.
- Ability to impact technical knowledge to end-user.
Fasilitas dan Tunjangan
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Keahlian yang diperlukan
- Email Support
- Technical Skills
- Communication Skills
- Computer Hardware Troubleshooting
Jurusan yang Diminati
- Information Technology
- Computer Science [Computer Systems Engineering]
- Computer Engineering
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Makati, Metro Manila, Philippines
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Accent Micro Technologies, Inc.
AMTI is the most diversified technology company in the Philippines.
Since 1996, it has been at the forefront in building partnerships with some of the world's leading brands in technology.
Aside from its years of experience, the ingenuity of the Filipino has become the main driver in enabling AMTI to deliver only the best innovative technology solutions.
AMTI harnesses and advances Filipino ingenuity to deliver innovative technology solutions locally and globally. True to our core of being an organization that promotes Filipino values, we continually invest and believe in the innate talent and ability of our countrymen. AMTI's remarkable growth stems from an advocacy that cultivates Philippine talent. Since our inception in 1996, AMTI has been at the forefront in building partnerships with some of the world's leading brands in technology. We pride ourselves for being a 100% Filipino-owned company that started as a hardware provider. With only 19 employees when we first operated, AMTI now employs over 700 highly skilled personnel and certified engineers. Our customer base covers more than 3,000 clients across the Philippines, and have placed continued trust in our innovative technology solutions. We have also expanded our reach with established offices in key cities of the Philippines namely, Manila, Cebu, Davao and Subic.