Front Office Supervisor
Amorita Resort
- Panglao, Philippines, 1 Ester A Lim Drive, Panglao, Central Visayas, PhilippinesPanglaoCentral VisayasPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 6 years ago
2018-05-07T16:24:14.957762+00:00Ditutup.
Deskripsi Pekerjaan
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Takes responsibility in the absence of the Duty Manager /Front office manager.
Kualifikasi Minimum
- Hospitality Management, Tourism or related courses graduate
- Minimum 2 to 3 years work experience as Front Office Associate
- Minimum of 6 months Supervisory experience
- Ability to remain calm whilst under pressure
- A positive attitude and excellent communication skills.
- Experience of motivating and leading a winning team.
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Hospitality and Tourism
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 1 Ester A Lim Drive, Panglao, Central Visayas, Philippines
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Tentang Amorita Resort
Amorita Resort is a luxury boutique resort set atop a limestone cliff overlooking Panglao Island’s famous Alona Beach. Amorita (“little darling”) is an ASEAN Green Resort and is ranked the #1 hotel in Bohol on Trip Advisor. It features 82 suites and 16 villas with generous space and luxurious amenities, surrounded by landscaped gardens in a sprawling and tranquil seaside retreat. The resort, only a 40-min drive from Bohol’s Tagbilaran Airport, has two infinity pools with stunning views of the Bohol Sea, a gym, a playground, and the Sea Tree Spa. Dining facilities include the highly acclaimed Saffron Restaurant offering authentic Boholano heritage dishes, and the sophisticated Tomar Restaurant offering delectable tapas, wine and whiskey. Amorita offers complimentary scheduled yoga sessions, and free use of bicycles, kayaks and paddle boards. The resort also has an in-house dive shop and arranges tours to the Bohol countryside.