Process Improvement Lead (BPO, Software)
Amdocs Philippines Inc.
- Taguig, Philippines23/F Eco Tower Building, 32nd Street corner 9th Avenue, BGC, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 years ago
2016-11-16T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Leading and managing engagement with multiple clients.
- Leveraging Consulting Practice methodologies and consulting intellectual property to achieve business objectives.
- Supports the sales process by leveraging experience and business insights to help the customer understand the value that Amdocs provides through its consulting and software solutions
- Builds and maintains relationships with internal and external customers
- Develops expertise, supports and contributes to practice development in one or more areas.
- Responsible for the delivery of several components of business change programs
- Supports various project aspects such as schedule, budget, risks, deliverables, etc
- Manages a consulting team, external contractors, Amdocs matrix teams, and/or customer personnel in a matrix manner
- Expected to move to different engagements and develop their experience
- Contact center knowledge (+CRM Preferred) so that he is able to co-ordinate the process improvement and implementation teams.
- Scoping of the process improvement areas and technical improvement items.
- Process modelling on ASOM.
Kualifikasi Minimum
- Bachelor’s degree holder
- 6+ years total work experience
- Strong knowledge and experience in call center operations
- With previous experience as a Process Consultant in a BPO preferred, with customer-facing experience
- Proven track record of meeting deadlines and driving deliverables
- Experience leading an autonomous stream within a large program, and potentially responsible for leading and overseeing resources in a matrix environment (matrix could contain one or more resources)
- Experience working as a process consultant in top-10 call centers of Philippines.
- Amdocs CRM Experience preferred.
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- 23/F Eco Tower Building, 32nd Street corner 9th Avenue, BGC, Taguig, Metro Manila, Philippines
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Tentang Amdocs Philippines Inc.
Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations.
Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.