Customer and Store Experience Associate
AIRR LABS
- Quan Mot, VietnamQuan Mot, Ho Chi Minh City, VietnamQuan MotHo Chi Minh CityVietnamVietnam
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-10-29T00:15:57.532995+00:00Ditutup.
Deskripsi Pekerjaan
- Execute and manage perfect store on-line experience for assigned brands across various platforms.
- Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
- Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
- Ensure freshness of content across all online channels to ensure high customer engagement
- Manage and maintain consistent online brand experience across different platforms.
- Analyze online customer behavior to ensure customer experience determines store design choices.
- Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
- Manage all consumer communication across ecommerce platform and social media.
- Identify and assess customers’ needs to achieve satisfaction and product conversion.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Knows our products inside and out so that you can answer questions.
- Communicates and coordinates with internal team as necessary.
- Ensure customer satisfaction and provide professional customer support.
Kualifikasi Minimum
- Bachelor’s degree
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze multiple data sets
- Attention to detail
- Basic Photoshop & copywriting skills
- Ability to build rapport and collaborate with others within the company and externally
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- 29A Lim 3, Nguyen Dinh Chieu street, Da Kao ward
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang AIRR LABS
AIRR LABS is building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across the online customer journey.
We are looking for young, curious, and highly-motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have:
• Strong interpersonal and communication skills and enjoy working in a collaborative team
• Innovative, analytical, and problem-solving mindset
• High accountability to deliver results to a high-standard
• Ability to manage complex projects and teams with attention to detail
• Proactive and positive attitude to thrive in a fast-paced work environment