Information Technology Operations Manager  

Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you!

Your Role:

The IT Operations Manager will be responsible for managing and overseeing the overall IT Helpdesk services team which will support the IT operations and maintain the integrity of all IT-related equipment and resources.

What’s in it for you?

Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.

Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.

We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.

What you will do:

- Lead and Manage the IT helpdesk team of both India and Manila sites.

- Delegate tasks and Service Requests Tickets in accordance with priority, and availability of staff.

- Oversees the department’s KPIs, plans, personnel, time/schedule, project execution, and completion.

- Keep up to date with new trends, practices, information, and networks that can become beneficial to the organization.

- Research and recommend innovative, and where possible, automated approaches for system administration tasks.

- Perform daily system monitoring, verifying the integrity and availability of all hardware, systems, and key processes, and reviewing system and application logs.

- Supervise the IT Assets monitoring and updating including but not limited to, Workstations, Monitors, Printers, Tablets, and all IT-related equipment to make sure they are working properly and getting regular maintenance.

- Provide support per requirements from various constituencies. Investigate and troubleshoot issues.

- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

- Perform periodic performance checks and capacity planning.

- Be available for emergencies and have open communication 24/7.

- Send regular executive reports to upper management.

Join our team, and enjoy these benefits:

- As part of the Ayala Group, enjoy exclusive promotions and discounts on Ayala-owned products, unlocking special offers and benefits within our company's network.

- Hybrid work set-up and provided with complete work tools

- Monthly Internet Subsidy

- Healthcare Insurance (HMO) coverage on day 1 of employment

- Mental health & wellness program through our partner wellness provider. This will give you access to preventive therapy sessions with licensed Filipino psychologists and other mental wellness programs.

- Life and Accident Insurance

- Maternity & Paternity Assistance

- Experience a calendar filled with enticing company events!

- Performance Incentives

- Convertible leave credits

- Free Parking

• Bachelor's Degree in Engineering, MIS or related field.
• Minimum of 5 years of managerial experience
• With experience in overseeing teams with complex IT technologies
• Fast learning and well-developed analytical thinking, design thinking and problem-solving skills
• Any technical certifications a plus
• Experience in an organization with ISO 9001 and 27001 certifications is an advantage
• Excellent written and oral English communication skills
• Ability to drive and motivate team members.
• Willing to work during a night shift