Web Development Lead  

Job Summary:

The Web Development Team Lead is responsible for leading the Digital Design Services Team throughout the project life cycle, to support the design, development and implementation of websites and other web products. Oversees the production process and act as liaison between web designers and managers. Performs mentoring and monitoring of all Service Level Agreements (SLA). He/She is responsible for daily administrative tasks such as creating reports, validating attendance, handling client communications, and behavioral monitoring.

Duties and Responsibilities:

1. Creative Production

• Analyses and evaluates the client requests; ensures a thorough understanding of work instructions and interpretation of client’s business needs, job orders, production briefs, and clarification of design issues and concerns prior to starting work.
• Checks and reviews the Web Designers’ work; ensuring compliance of all completed websites/web products to industry standards and client requirements.

2. Technical Production

• Conducts due diligence on compatibility of files (and formats required) based on client and industry standards; ensures that file sizes are in compliance with established requirements.
• Collects, understands, and transmits the business requirements for the project, and translates these into functional specifications and detailed test plans.
• Trains and conducts regular technical debrief sessions with the team members, most especially with the new hires.

3. Team and Operations Management

• Ensures the on-time delivery of assigned tasks and projects to the team.
• Sets priorities for the team to ensure order completion, and coordinates work activities with other Team Leads.
• Addresses client complaints by identifying immediate barriers to meeting their needs and resolves issues individually or in collaboration with the team.
• Engages the team to improve overall team dynamics and interpersonal working relationships.
• Sets performance objectives; conducts performance reviews; and recommends pay actions. Responsible for maintaining or improving the quality output of team members by providing regular feedback on team members’ quality, productivity or behavior.
• Mentoring, teaching, and motivating team members.
• Takes on the role of a technical adviser or resource; assists with training or trouble-shooting as necessary.
• Oversees the enforcement and implementation of company policies within his/her own team.
• Inputs data and tracks orders using client and company proprietary software (e.g. AIMS, Jira, DMS, IDEA, etc.) and non-proprietary programs (e.g. Google Docs, Excel, etc.).
• Documents critical incidents on orders that may need to be communicated to the client during the shift.
• Coordinates and collaborates with team members and other department representatives to ensure cross-learning and continuous improvement.
• Produces and analyses production reports and/or participates in special projects from time to time.
• Assists with Billing and Time and Motion studies to ensure that the Web Development products are properly billed and the SLAs are met.

Minimum Qualifications

• Bachelor's degree of any related course; open for two-year course graduate
• With 3 years of team lead experience
• Advance technical knowledge in web development and with background in web design
• Working knowledge on Adobe Photoshop for web design, and HTML, CSS, and JavaScript for web programming
• With experience in creating websites using WordPress and other Content Management System (CMS)
• Excellent English communication skills and able to handle client calls
• A critical thinker and decision maker
• Strong organizational & project management skills, able to prioritize deliverables under tight deadlines
• Must be willing to work on a graveyard shift