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Workforce Management Analyst | Scheduler | BPO in Mall of Asia Pasay
Aces Call Center Jobs Inc.
- Pasay City, PhilippinesPhilippines, Metro Manila, Harbor Dr, Barangay 76, Pasay CityPasay CityMetro ManilaPhilippinesPhilippines
- PHP 30.000,00 - PHP 35.000,00 / bulanPHP300003500030000MONTH
- Penuh waktuFULL_TIME
Berakhir 10 hours ago
2024-07-26T16:00:00+00:00Deskripsi Pekerjaan
Performs real time management analysis and execution of plans.
Generate reports including variance of operational forecast to plan
Maintain a detailed record of activities, actions and impacts
Develop budget and call/contact volume/work forecasts based on current and historical call/work volumes and patterns, handle time, productivity trends/patterns and all future call/work requirements
Analyze current and future call handling resources, attrition trends, learning curve, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan.
Kualifikasi Minimum
- College graduate
- At least 2 years experience in workforce management performing workforce planning and RTA
- At least 1 year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.
- Demonstrated ability to create and analyze quality reports
- Advanced knowledge in real time management analysis with strong decision making skills
- Intermediate knowledge in performing root cause analysis.
- Highly proficient in using MS Excel
- Willing to work onsite
Fasilitas dan Tunjangan
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Mall of Asia, Harbor Dr, 1308 Pasay City, Philippines
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