Real Time Analyst  

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:

• You will act as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
• You will function as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
• You will provide input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.
• You will be providing trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
• You will primarily be responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.

What are we looking for?

• Open to college graduates, college undergraduates and associate degree graduates with related work experience
• Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
• Amenable to work in Taguig
• Willing to go back on-site once recalled

Good to have skills:

• Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
• Familiarity with DANER approach in monitoring real time activities