Real Time Analyst | Workforce Management
Accenture Philippines
- Manila, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 3 years ago
2021-04-26T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.
- Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
- Required to follow the planned data collection, including the types of data and time of data to be captured
- Automate reports to reduce inefficiencies by designing macros.
Kualifikasi Minimum
- Bachelor's degree holder
- Must have at least 3 years work experience in Workforce Management
- In depth and excellent knowledge in using Avaya CMS application
- Proficiency in Microsoft Excel
- Demonstrates advance knowledge in real time management and exhibits strong decision making skills in executing real time action plans
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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Tentang Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.