Service Delivery Director
Accenture Philippines
- Cebu City, Philippines16F, Ebloc2 Building, Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-12-30T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Initiate and implement Quality Assurance and process improvement activities
- Track service performance and direct action to identify root causes of issues and put in place remedial actions.
- Give sign off and enhancements on all processes and scope changes.
- Provide inputs for financial proposals and reviews
- Analyze problems, devise solutions, prepare plans and drive/execute the transformation of client operations.
Kualifikasi Minimum
- Graduate of any Bachelor’s degree
- At least of 10 years managerial experience in a BPO industry
- At least 3 years senior managerial experiencing handling at least 600F FTEs in a BPO setting
- Experience in engaging with senior stakeholders and managing international delivery teams
- Experience in process excellence and automation
- Knowledge in support processes such as WFM, quality, training, and transition
- Strong financial management skills
- Willing to work on holidays, weekends, shifting schedules and extended working hours
Ringkasan Perkerjaan
- Tingkat Posisi
- Direktur / Eksekutif
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- Geonzon St., IT Park, Apas, Cebu City
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Tentang Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.