Canadian French Service Desk Support
Accenture Philippines
- Cebu City, PhilippinesPioneer House, Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2020-03-11T16:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Provide first level support to customers for system incidents and requests using basic technical and service knowledge using English and Canadian French (native speaking) languages
- Assume initial ownership for the coordination, investigation and documentation of customer and system incidents
- Perform initial level of diagnosis of incidents and resolving them when appropriate
- Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
- Ensuring proper documentation on incidents and / or requests handled
- Monitor and follow up on incidents/issues until they are resolved/closed
- Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents
- Work with other teams (e.g. technical team, service desk) to ensure coordinated management of incidents and / or requests
- Maintain an understanding of customer service level agreements
- Develop and maintain product knowledge, business and professional skills by participating attending CBT and classroom trainings
- Develop and maintain knowledge about the tools, standards and processes used by the project team and the client
- Seek opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
Kualifikasi Minimum
- Graduate of any Bachelor’s degree
- At least 1 year relevant work experience
- Fluent in Canadian French (native speaking) and English
- Can work creatively and analytically in a problem-solving environment
- Willing to work in an information systems environment
- Good oral and written communication skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines
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Tentang Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.