Quality Manager  

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We’re looking for a Quality Manager, what does it take to become one?

Think of yourself as the person who is responsible for providing relevant quality reports and analysis that will be used by both the client and operations

We make sure we hire the best candidate, after all, we are a company that drives operational excellence. So we make sure our employees are top notch.

Imagine yourself going to work with one thing on your mind: you are responsible for ensuring that quality analysts follow approved guidelines, procedures, processes in a consistent way.

As a Quality Manager you will responds to priority and/or high complex client requests to ensure that requests are handled quickly.

We're looking for an experienced professional with the following skill sets:

• Exemplary interpersonal and client-facing skills
• Analytical and fact-based decision-maker
• Ability to quickly identify issues and risks and provide recommendations
• Experience in team interactions and facilitation
• Extensive experiences in quality processes, procedures and analyses
• Detailed-oriented
• Adept in statistical tools and analysis
• Graduate of any four year course
• At least 3 years experience in a quality function in an outsourcing set-up
• Willing to work in shifting schedule