Customer Service Representative (CSR)
Zoom2u Technologies Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2020-11-10T13:00:00+00:00Job closed.
Job Description
The role will be a mix of onboarding and support. Our support channels are currently email only, but we are looking to add chat in the coming weeks.
Tasks
- Managing support requests
- Assisting with the customer onboarding process
- Assisting with data preparation for onboarding
- Maintaining the knowledge base
- Maintaining the roadmap
- Briefing developers on feature requests / issues
- Optimising the support system and workflows
Minimum Qualifications
- Strong analytical and planning skills
- Strong people skills
- Ability to work independently
- Good communication and presentation skills
- Excellent problem-solving skills
- 5 years of relevant experience
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Taguig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Zoom2u Technologies Pty Ltd
Zoom2u Technologies develops technology applications, softwares and websites that automate business processes.
Companies under Zoom2u Technologies:
Zoom2u is a company revolutionising Australia’s courier industry. We started in 2014 and today, in July 2019 we have delivered more than 1,000,000 parcels to both individuals and businesses alike, and are operational all across Australia.
Shred2u is a confidential paper disposal service which is currently only available in Sydney and Melbourne.
Locate2u is a delivery & field service management software that allows you to track your workers, optimise your route, share your location and manage your bookings.