CSR
VXI Global Holdings B.V.
- Makati, PhilippinesBuendia Makati SM cyber two, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱28,996.00 / monthPHP200002899620000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Qualifications:
- At least 18 years of age
- Must be a graduate of secondary education with at least 2 years call center experience OR
- College Level with at least 6 months experience on CS and Sales background
- 6 months Inbound Customer service experience
- Read, speak and write English language proficiently to communicate with customers, comprehend and follow instructions
- No employment termination due to just cause in work history
- Should pass Medical and Health requirements
- Exemplary Attendance Records
- Must willing to work in Makati
Responsibilities:
- Resolve customer’s concern, promote Product and client Loyalty
- Follows and complies to prescribed Work flow /Call Flow
- Up-sell/Upgrade individual products and product packages to existing customers.
- Ensure that incoming telephone calls are answered in a timely and professional manner.
- Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate.
- Overcome objections from customers, in order to turn the call around and transition to a sale
- Responsible for ensuring that primary matrices (Customer Satisfaction and Revenues) are met through effortless customer experience.
- Responsible in maintaining first call resolution
- Responsible to keep and uphold integrity in handling customer’s account information in each and every call
Minimum Qualifications
Required Skills
- Business Correspondence
- Organizing and Planning
- Persuasion and Negotiation
- Sales and Marketing Knowledge
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's studies
- Office Address
- Buendia Makati SM cyber two, Makati, Metro Manila, Philippines
- Industry
- Business Process Outsourcing / Information Technology Outsourcing
- Website
- https://www.vxi.com
About VXI Global Holdings B.V.
VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the Los Angeles, USA, VXI employs 15,000 people around the world including locations in Asia and Latin America.
VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.
VXI is the enterprise solution for any company looking to enter a new market, grow market share, increase geographical diversification, or lower costs while maintaining quality.
VXI Offers:
• Aggressive Base salary, Commissions and Bonuses
• Learning and Development Training – Succession Planning and Career Development
• Health Benefits that extends to your family FREE of charge
• Night Differential Pay
• Mid Shift Allowance Pay
• Gym Membership
• Company Events
• Family Events
• HMO given after 1 month from date of hire
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