Call Center Agents (CSR, TSR & Sales Representatives)
VXI Global Holdings B.V.
- Makati, PhilippinesSM Cyber Two Edsa Buendia, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱55,000.00 / monthPHP250005500025000MONTH
- Full timeFULL_TIME
Job Description
Qualification:
Communication: Good to Excellent Communication Skills
At least – 2 years in college (Graduate/ Undergrads are welcome)
At least 2 years - Customer oriented industry experience - ex: hotel industry, F&B etc. (BPO experience is not a requirement)
Good Customer Service Orientation.
Willing to work on a shifting schedule
Responsibilities:
Works in a fast-paced, structured call center environment
Delivers extraordinary customer care by responding to customer questions concerning their accounts
Grows and nurtures customer relationships on each and every call that result in measurable customer value
Documents necessary account information and offer solutions that benefit the customer
Maintains acceptable performance standards, including effectiveness, efficiency and quality
Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
Supports and adheres to company policies, requirements, and expectations
Maintains regular and consistent attendance and punctuality
Key Competencies – Customer Care Professionals
Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
Experience working in a technical support environment
Strong problem solving skills
Flexibility for scheduling
Passion for serving customers with proactive solutions that grow relationships
Exceptional listening and relationship building skills
Demonstrates ability to manage complex, difficult, or emotional situations
Effective and accurate decision-making skills
Strong verbal communication skills including active listening
Multi-tasking ability
Critical thinking
Minimum Qualifications
Required Skills
- Sales and Marketing Knowledge
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's studies
- Office Address
- SM Cyber Two Edsa Buendia, Makati City, Makati, Metro Manila, Philippines
- Industry
- Business Process Outsourcing / Information Technology Outsourcing
- Website
- https://www.vxi.com