Customer Service Associate
Veridata Networks Inc.
- Makati, Philippines3F, Makati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Under the supervision of the Helpdesk Team Lead, this key position is expected to respond to phone and email queries and requests for assistance in a timely and efficient manner.
- Responding to technical concerns might include providing first level remote and desk-side support. The position further requires identifying problems, troubleshooting, and providing assistance and advice to internal and external clients.
- The role would also require coordination with the Technical Support Group or with other internal departments in order to resolve problems if necessary.
Minimum Qualifications
ACADEMIC QUALIFICATIONS: Graduate of a 4 year course preferably related to Information Technology (IT), Computer Science or Computer Engineering.
PROFESSIONAL EXPERIENCE: No previous job experience is required. Preferably with at least 3 months or more of relevant and related technical experience in delivering technical support functions.
Knowledge, Skills, Abilities (KSA):
- Listening skills
- Knowledge in Windows operating systems, applications, hardware setup and installations.
- Ability to competently navigate and use Microsoft desktop operating system-specific command sets, utilities, and tools.
- Knowledgeable in the use of office productivity tools.
- Knowledgeable in basic networking and cabling.
- Knowledgeable in computer components and their use (ability to assemble and repair computers is a plus).
- Ability to communicate with vendors, clients, peers, and management.
- Ability to learn new technologies
- Team player
- Commitment to Company Mission and Vision
- Excels at operating in a fast paced and diverse organization
- A demonstrated commitment to high professional and ethical standards
- Perform other related tasks as assigned.
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Required Skills
- MS Office
- Problem Sensitivity
- Email Support
- Customer Service
- Reading Comprehension
- Technical Skills
- Communication Skills
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Valderrama Bldg. #107 Esteban St. Legaspi Village, Makati City
About Veridata Networks Inc.
Veridata is an IT solutions company focused on servicing the requirements of the Philippine healthcare industry. Veridata also provides advisory services and solutions in the Business Process Management (BPM) area.