Service Management Lead
VCC Link, Inc.
- Metro Manila, PhilippinesMetro Manila, PhilippinesMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-03T16:00:00+00:00Job closed.
Job Description
- Reports problem status, risks, issues and Change Requests to PM and DL
- Track, report, the achievement of SLAs for the designated application onsite.
- Manages all in scope maintenance and service activities and delivery per contract requirements onsite.
- Participates in Customer/Service Provider strategy, planning, and operations meetings for each application
Minimum Qualifications
- Degree holder in Computer Science, Information Systems, Information Security or equivalent work experience
- At least 1 year experience as Service Management Lead
- With experience in supporting projects with SLAs
- With background in the following roles : DEX , ISMS , BCM
- Preferred skills or qualifications : Excel Macro skills , PPSM aligned
- Willing to work in Metro Manila
- Full time Positions & Can start ASAP
Required Skills
- Persuasion and Negotiation
- Operations Management
- Strategic Planning
- Customer Service
- Process Improvement
- Problem Solving
- Critical Thinking
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Management and Consultancy
- Educational Requirement
- Completed associate's degree
- Office Address
- Metro Manila, Philippines
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About VCC Link, Inc.
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
With the increasing demand for qualified workforce, we now focus on training and recruitment. We provide candidates with efficient sales and customer service training, and clients with a consistent supply of top-tier talent.
VCC Link has redefined the recruiting experience. We nurture long-term relationships with our partners and deliver exceptional business results.