Community Operations Specialist

Uber


Vacancy
100 openings
Preferred Educational Attainment
College
Posted
6 months ago
Application deadline
in 16 days
Recruiter responds
8% of the time
Recruiter last seen
3 months ago
Industry
Technology/Transportation
Employment Type
Full time
Salary
19,000.00 - 25,000.00 PHP per month
Office Address
21st Floor, SM Aura, McKinley Parkway, BGC, Taguig, Taguig, Metro Manila, Philippines
Required Skills
Business Correspondence
Sales and Marketing Knowledge
Problem Sensitivity
Deductive Reasoning
Minimum Qualifications:
College

REQUIREMENTS

  • Work experience of 0-2 years in a high intensity, fast paced environment
  • Excellent in both written and spoken English
  • Exceptional comprehension and writing skills
  • High proficiency using computers (typing, quickly navigating between various tools) and softwares
  • Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
  • Passion for creating support experiences that exceed users’ expectations
  • Willingness to work in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
  • Willingness to work on different shifts, totalling 40 hours per week, including weekend and weekly evening shifts
  • An Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber
Job Description

ABOUT THE JOB

You will be answering complex tickets and concerns (i.e., complaints, escalations, inquiries, etc) from both Uber riders and partner drivers through phone, chat and email. It’s a challenging but exciting role and that’s why we’re looking for people with high analytical skills that can perform well under pressure.

WHAT YOU ARE

Passionate and obsessed about growing Uber through excellent support.

Cool and calm under pressure. Dealing with new and different challenges among a wide range of rider and partner-driver cultures excites you. Incredibly empathetic and understanding. You are easily adaptable to the emotion and tone of the rider or partner-driver you are dealing with.

BOTTOM LINE

You will be part of a great team. We’re building something awesome that we get to share with the world. You must be ready to get your hands dirty, but also think strategically and bring the voice of Uber to everyone!

Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
Benefits
  • Life Insurance
  • Medical / Health Insurance
Perks
  • Performance Bonus
Other

PERKS

  • Ground floor opportunity with the team; shape the direction of the company
  • The rare opportunity to change the world such that everyone around you is using the product you built
  • We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated, hard-working co-workers in a fun office environment
About Uber
Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in hundreds of cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.


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