Systems Administrator | Cloud
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Core Responsibilities
- Attend meetings with MICTS Business Development to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
- Create and confidently deliver technical presentations internally and externally.
- Review, interpret and respond to detailed client requirements specifications to ensure alignment between customer expectations and current or future SAP capability.
- Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment.
- Within the agreed architecture, define and design technology solutions to assist the Business Units in meeting their business objectives.
- Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.
Business Operations Management
- Ensure Service Operations technology tools & logistical resources are always available in providing uninterrupted service offering to its clients.
Business Relationship Management
- Professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.
Service Operations Management
- Perform advanced Analysis and Troubleshooting.
- Document findings in an easy to read format and be able to provide proper documentation/s as needed.
- Perform root cause analysis.
Service Operations Management -Incident Management
- Perform fixes and solutions on incidents that are not documented and ensuring advise to next level of escalation is performed.
Change Management
- Execute changes based on published MOP (Methods of Procedure).
Information Management
- Promote and contribute to Service Operations’ information and knowledge repository.
Minimum Qualifications
I. Qualifications
A. Minimum Education
- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
Experience
- Have at least 5 years working experience in Server administration environment. (DNS/DHCP/AD/GPO & Objects)
- Have at least 1-2 years’ experience on assembling the cloud infrastructure.
- Have at least 1-2 years’ experience overseeing the process, referred to as migration, and maintaining the new system in cloud environment.
- Have at least background in developing and implementing policies for the use of cloud services, managing requests for new technology, establishing a secure cloud environment, and ensuring appropriate availability of services, also known as uptime.
Training & Certifications Requirement
- ITIL Foundation
- Microsoft Certification or related certification
- Linux or Unix training or related certification
- Cloud Training or related certification
Management Training
- Developing Excellent Supervisors
- Coaching & Mentoring Essentials
- 6 Cs of Customer Service
C. Competency
Technical Skills
(A) Server Administrator (DNS/DHCP/AD/GPO & Objects)
(A) Advanced knowledge of system vulnerabilities and security issues
(A) Basic understanding of insurance goals and practices
(F) Virtualization; VirtualBox, VMware ESXi and Hyper-V
(N) Network Troubleshooting
(A) ITIL
(A) Identity and access manager principles
(N) Office 365 Security
(N) Cloud Technology (AWS, Azure, GCP)
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Communication Skills
(A) Speaks clearly and can be easily understood.
(A) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
- Have at least 3-years’ working experience coordinating with partners and clients
Abilities
- Must work well under pressure.
- Must have good interpersonal skills
- Must be proactive when identifying potential issues
- Must show strong & effective coaching capabilities
- Must show strong customer management skills
- Must prepare well-organized and comprehensive reports tailored to its audience
- Able to effectively assess tasks & risks to prioritize work
- Able to approach a complex task by breaking it down into its component parts and considering each part in detail
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines