Mac Tier IV Support Engineer

Transnational E-Business Solutions Inc.

  • Taguig, Philippines
    Penthouse Net Quad, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 5 Sep
Recruiter was hiring 35 minutes ago

Mac Tier IV Support Engineer

Transnational E-Business Solutions Inc.

Job Description

We are looking for a customer facing Mac OS X Software Engineer/Developer to be
part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be
supporting customers who experience escalated issues for Mac OS X that consist of an
agent communicating to centralized services as well as small desktop applications to
interact with the user.

  • Work through challenging issues in the customer environment, testing scenarios and reviewing code
  • Work close with senior support representatives and development when required

Minimum Qualifications

  • 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts
  • 1 year of Objective C based application experience
  • Ability to troubleshoot issues and review code to determine workarounds or solutions
  • Passionate about assisting customer and solving challenging issues
  • Quickly read and understand both new and existing code written in other languages.
  • Self-starter, yet highly collaborative with your team via chat and conference calls.
  • Ability to look at the “big picture,” to understand customer issues in-depth
  • Ability to clearly communicate with customers and team members
  • Ability to work under pressure
  • Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them.

Perks and Benefits

  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
TDG InHub, AFP-RSBS Industrial Park, Western Bicutan Taguig City
Computer Software / Engineering
3 openings

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About Transnational E-Business Solutions Inc.

Transnational E-Business Solutions, Inc. (TESI) is a Business Process Outsourcing (BPO)company incorporated in March 2001, as an IT - enabled and BPO Shared Services provider to Transnational Diversified Group’s(TDG) member companies, principals and joint-venture partners and external clients. TESI provides business process outsourcing, business process reengineering, business process management, contact center services, application development, computer based training development, remote data processing , web development and technical support services. In June 2001, TESI was able to obtain Philippine’s Board of Investments’ Pioneer status as a new IT company service firm in the field of information technology services providing application development, IT outsourcing and IT consulting services.
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