Mac Tier IV Support Engineer
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesPenthouse Net Quad, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
We are looking for a customer facing Mac OS X Software Engineer/Developer to be
part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be
supporting customers who experience escalated issues for Mac OS X that consist of an
agent communicating to centralized services as well as small desktop applications to
interact with the user.
- Work through challenging issues in the customer environment, testing scenarios and reviewing code
- Work close with senior support representatives and development when required
Minimum Qualifications
- 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts
- 1 year of Objective C based application experience
- Ability to troubleshoot issues and review code to determine workarounds or solutions
- Passionate about assisting customer and solving challenging issues
- Quickly read and understand both new and existing code written in other languages.
- Self-starter, yet highly collaborative with your team via chat and conference calls.
- Ability to look at the “big picture,” to understand customer issues in-depth
- Ability to clearly communicate with customers and team members
- Ability to work under pressure
- Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them.
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- TDG InHub, AFP-RSBS Industrial Park, Western Bicutan Taguig City
- Vacancy
- 3 openings
- Website
- https://tesi.com.ph/TESI/
About Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.