Customer Service Manager
CT Corp Digital
- South Jakarta City, IndonesiaMenara Bank Mega, Jl. Kapten Tendean No.12-14A, RT.2/RW.2, Mampang Prapatan, South Jakarta City, DKI Jakarta 12790, Indonesia, South Jakarta City, Jakarta, IndonesiaSouth Jakarta CityJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2021-11-30T17:00:00+00:00Job closed.
Job Description
- Ensure customer satisfaction (CSAT) score excellence
- Create and adjust customer service procedures and guideline
- Capture fraud indicates transaction and develop preventive system to avoid.
- Develop and maintain solid Customer Services and organize split team
- Maintain good relationship with internal and external stakeholders
- Liaise with other departments for solve any issues to make sure customer satisfaction high
- Liaise with external parties including merchant and 3PL regarding the customer satisfaction
- Provide daily, weekly and monthly report for customer services team and provide insights to improve customer satisfaction
Minimum Qualifications
- Hands-on experience and good knowledge in E-Commerce customer services
- Hands on experience with analyzing daily data and identifying solutions
- Agile to optimized customer experience
- Excellent verbal and written communication
- Excellent on supporting and training team
- Ability to work under pressure and handle multiple tasks
- BA in any field from a respectable university
- Fluent in English both oral and written is a must
- Familiar with Zendesk/ salesforce/ JIRA ticketing system
- Familiar with CSAT and NPS score
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Menara Bank Mega, Jl. Kapten Tendean No.12-14A, RT.2/RW.2, Mampang Prapatan, South Jakarta City, DKI Jakarta 12790, Indonesia
- Vacancy
- 1 opening
- Website
- http://ctcorpora.com/
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About CT Corp Digital
CT Corp Digital is a digital company whose mission is to digitize the CT Corpora consumer ecosystem through the integration of offline businesses with online digital technology. Our team focuses on developing new business lines and digitally transform the Group into the most consumer-centric business in Southeast Asia. Our team has worked for the largest brands, spanning technology (Google, Amazon); consulting (BCG, Accenture, DunnHumby) and retail (Tesco, M&S, L'Oreal, Burberry). There are immediate opportunities available for those with exceptional drive who are motivated to develop and learn whilst impacting 100+ million consumers across Indonesia.