

Customer Service Representative | Travel Campaign | Onsite | Sta. Rosa Laguna
TTEC Customer Care Management Philippines, Inc.
- Santa Rosa, PhilippinesSanta Rosa, CALABARZON, PhilippinesSanta RosaCALABARZONPhilippinesPhilippines
- ₱18,000.00 - ₱21,000.00 / monthPHP180002100018000MONTH
- Full timeFULL_TIME
Expired 2 years ago
2023-06-23T16:00:00+00:00Job Description
Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Customer Service Representative at Santa Rosa, Laguna, you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for technology and helping others?
- In this role, you’ll work to resolve technical requests or complex calls from customers.
- Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
- Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
- Open and maintain customer accounts and information
- Resolve technical issues with patience and understanding
- Positively participate in company events, team activities, and continuous learning
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Minimum Qualifications
What You Bring to the Role
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Candidates should be willing to work within Santa Rosa, Laguna
Perks and Benefits
Paid Vacation Leave
Medical / Health Insurance
Life Insurance
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Santa Rosa, CALABARZON, Philippines
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