Process Improvement Manager

Stratworth Solutions Inc.

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
38% of the time
Recruiter last seen
4 hours ago
Staffing / Recruiting
Employment Type
Full time
60,000.00 - 80,000.00 PHP per month
Office Address
Unit 2007 Strata 100 Bldg., F Ortigas Road (Emerald Avenue), Ortigas Center, Pasig, Philippines
Minimum Qualifications:
Graduated from college
  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • At least 5-years of working experience in the related field is required for this position.
  • Preferably Assistant Manager or Managers specializing in Training & Development or equivalent.
Job Description

The positions within this team will be proactive by setting up accurate measurement matrixes and to have deep knowledge of the contact center software, supporting management in executing their business decisions with a high amount of precision and consistency. Some or all of below responsibility areas will be included in the BST-PCM function. Additional responsibilities may be added as the needs of the business change and expand.

  • Represents Region on any related forums and enhancement prioritization.
  • Establishes audit (KPI, usage etc.) and quality review procedures of relevant process and/or solution.
  • Participates as Expert in transition activities.
  • Depending on workload, skills and priorities may act as Project Manager.
  • Supports Managers, Directors and/or Executive on KPI analysis and corrective action proposals (e.g. KPI analysis, Resource Planning changes etc.).
  • Owns improvement roadmap for owned/support process including solution roll-outs and improvements.
  • Creates and owns relevant process and policy documentation for owned/supported process.
  • Creates and owns training approach for owned/supported process.
About Stratworth Solutions Inc.
Stratworth Solutions Inc. is a recruitment firm focused on providing solutions and convenience to your job hunting. Our advantages: - Find locations without having to walk around the block - Gain information on what accounts are available to choose from - Acquire inside information about the nature and processes Think of us as your personal career consultant! Visit us now!

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