Training Specialist (BGC)

TaskUs

Is a verified Kalibrr employer

Vacancy
2 openings
Preferred Educational Attainment
Graduated from college
Posted
2 months ago
Application deadline
in a month
Recruiter responds
97% of the time
Recruiter last seen
2 hours ago
Industry
Customer Service
Employment Type
Full time
Office Address
Taguig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • A 2 or 4 year College Degree;
  • At least 1-2 years of working experience in the related field is required;
  • Two or more years of recent BPO Company experience;
  • Proficiency in the use of PC applications;
  • Effective oral and written communication skills required;
  • Strong interpersonal, conflict management and mentoring skills;
  • Able to work a flexible schedule including weekends, holidays and longer hours;
  • High energy, enthusiastic, motivational training style;
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills required.
Job Description
  • Create and maintain a positive and professional learning environment.
  • Must be a leader that sets standard and expectations through his/her conduct, work ethic, integrity and character.
  • Create and deliver end-user, partner and distributor training including curriculum, training, and exams, for all general preparatory courses prior to enterprise endorsement.
  • Deliver preparatory training that is sufficiently technical, covering the basic skill requirements as identified by enterprise needs.
  • Able to deliver projects and motivate trainees through effective trainings.
  • Manage design, delivery and continuous improvement of training programs as well as on-going learning opportunities across organization, in support of the organization’s need.
  • Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment.
  • Act as the content expert and maintain relevant training documents and training materials for training conducted.
  • Designing and expanding training and development programmes based on both the organisation's and the individual's needs.
  • Developing effective induction programmes.
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
  • Ensuring that statutory training requirements are met.
  • Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
  • Researching new technologies and methodologies in workplace learning and presenting this research.
  • Ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives.
  • Ensure that all trainees adhere to the company’s Code of Conduct.
About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!


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