Workforce Manager


Is a verified Kalibrr employer

2 openings
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in a month
Recruiter responds
0% of the time
Recruiter last seen
14 hours ago
Customer Service
Employment Type
Full time
Office Address
7/F Anonas LRT City Center, Aurora Blvd., Anonas, QC, Quezon City, Philippines
Minimum Qualifications:
Graduated from college
  • Strong verbal and written communication skills;
  • Ability to manage multiple, complex, on-going tasks and projects;
  • Strong attention to detail;
  • Strong desire to optimize procedures;
  • Proficient statistical analysis, computer, and software skills;
  • Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly;
  • Reporting proficiency;
  • Strong coaching skills.
Job Description
  • Supervise the operational and fiscal activities of the Workforce Management team. Ensure the accuracy of billing processes and procedures for all clients within the site.
  • Identify and report on account profitability opportunities and recommend strategies to improve campaign processes.
  • Are held accountable for schedule adherence, service level, and absenteeism. Forecast and prepare for call or email volume and monitor seat occupancy, average handle time and other factors to measure campaign performance.
  • Work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. Manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations.
About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

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