Customer Success Consultant


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Job Description

Position Overview

Do you have what it takes to be a part of a multi-awarded software solution?

Tanda is a fast growing company that helps businesses focus on what they do best. As a market leading solution, we help thousands of employees and employers to completely automate attendance, rosters and industry awards in the cloud.

Here in Tanda, we give you the opportunity to be an expert problem solver, analytical thinker, innovative decision maker and bring out your full potential to produce the best contribution in the industry.

Becoming a Customer Success Consultant

If you are hard-working, passionate, and committed in making great things happen, then we want you to be one of us.

As a Customer Success Consultant you will work with a world class team to develop professional, technical, and interpersonal skills. You will get an up-to-date understanding of:

  • The trends defining the software and business solutions.
  • Australia’s software landscape.
  • Payroll and accounting software (deep technical understanding).
  • Strategic payroll and employment practices across different industries.

About the Role

  • Provide specific product information, service, and solutions to customers through phone calls, emails, and live chats to ensure customer satisfaction.
  • Find the cause, analyse, and solve customers' issues correctly, promptly, and in a professional manner.
  • Analyse customers' issues to see trends, create documentation, and recommend improvements, wherever needed.
  • Coordinate with department concerned in tracking and resolving technical issues.

Minimum Qualifications

  • At least a Bachelor's / College degree.
    • Fresh graduates and/or graduating this March or April are welcome to apply.
  • Preferably with solid technical support experience.
  • Excellent verbal and written English communication skills.
  • Friendly, sociable, cheerful, and can get along well with people.

Required Skills

  • Business Correspondence
  • Organizing and Planning
  • Problem Sensitivity
  • Information Ordering
  • Deductive Reasoning

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
2 openings

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About Tanda

Turning chaos into clockwork, Tanda helps business process payroll in seconds. Tanda was founded in 2013, like many Australian businesses. The aim was to build a tool that helps eliminate paper timesheets, time theft and data entry from payroll. The idea was all businesses should be able to focus on what they do best, without being shackled by the tediousness of payroll and administration. We’re a fast growing team that now helps tens of thousands of employees and employers every week completely automate attendance, rosters and industry awards in the cloud. We’re best known for our fear of paperwork.
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