Job closed.
Job Description
- Monitoring and evaluating team performance
- Guide and develop the team members align with department and company goals
- Taking corrective action, if necessary.
- Preparing reports and analysing data to assist line manager
- Plan and implement call center strategy
- Determine targets for call center
- Monitors productivity of call center representatives and generates reports
- Maintains call center database by entering and verifying information; updating contact log.
- Improves quality results by recommending changes.
- Keeps equipment operational by following established procedures; reporting malfunctions.
Minimum Qualifications
- Min. 2 years of experience as a Call Center Supervisor
- Min. Bachelor’s Degree in any major
- Good knowledge of Ms. Office
- Experience with performance evaluation procedures
- Outstanding communication, interpersonal and leadership skills
- A customer oriented and problem solving mind-set
- Excellent organizational and time-management skills
Perks and Benefits
- Paid Sick Leave
- Transportation Allowances
- Medical / Health Insurance
- Maternity & Paternity Leave
Other
- Sports Day
- Fruits Day
- I Love Monday (Sharing Session)
- Laptop Ownership Program
- Development Opportunities
- Passionate, energetic and challenging work environment
Required Skills
- MS Office
- Problem Sensitivity
- Customer Service
- Time Management
- Critical Thinking
- Communication Skills
- Data Encoding / Data Entry
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jl. Letjen Suprapto No.400, RT.9/RW.7
About StickEarn
Stickearn is a startup revolutionizing the out-of-home advertising landscape that connects drivers and brands looking for exposure effectively in Indonesia. In addition to providing drivers with a novel and easy way to earn additional income simply by wrapping their car with ads, our unique advertising platform also offers advertisers the convenience and flexibility of managing their advertising campaigns online.