Helpdesk Technician - Travel Business Client

Stefanini Philippines Inc.

Posted 3 months ago and deadline of application is on 11 Oct
Recruiter was just hiring 43 minutes ago

Job Description

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

  • Provide technical end-user support via telephone, email, or web chat
  • Provide restorative or maintenance actions to resolve end-user problems
  • Respond to end-user problems based on standard procedures
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.​

Minimum Qualifications

  • Bachelor’s degree/Vocational in IT-related courses is a plus
  • Undergrads and Fresh grads are welcome (Minimum of completed 2 years in college or has finished a Diploma/Certificate course)
  • Good in oral and written English communication and customer service skills
  • Must consistently meet or exceed required performance criteria
  • Able and willing to take several calls a day when necessary
  • Familiarity/good working knowledge with PC Hardware / Software Troubleshooting
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus
  • Prior BPO experience in Technical Support is a plus
  • Familiarity with ticketing system is a plus
  • Must be willing to work in different shifts

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Employee Discounts Employee Discounts

Required Skills

  • Network Administration
  • Computer Networking
  • Customer Service
  • Networking
  • Communication Skills
  • Computer Troubleshooting
  • Computer Hardware Troubleshooting

Preferred Courses

  • Certificate in Information Technology
  • Information Technology
  • Computer Science

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Completed vocational course
Office Address
30F GT Tower, Ayala Avenue corner HV Dela Costa Street, Makati, Metro Manila, Philippines
Outsourcing / Offshoring
20 openings

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.
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