Guest Service Officer

Solaire Resort and Casino

Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 7 days
Recruiter responds
69% of the time
Recruiter last seen
19 hours ago
Hospitality and Tourism
Employment Type
Full time
Office Address
1 Asean Avenue Entertainment City, Parañaque, Philippines
Minimum Qualifications:
Graduated from college
  • College graduate and Computer literate
  • Diploma holder in Hospitality Management or related disciplines
  • One to Two years professional experience at the Front Office in a 5 star hotel
  • Knowledgeable in Hotel Property Management Systems (preferably OPERA)
  • Good command of both written and spoken English; knowledge of another foreign language is an advantage
Job Description
  • Performs check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room and confirming and executing account payment in accordance with established cashiering procedures. This includes ensuring that floats balance at the completion of each shift.
  • Maintain current product knowledge of events and facilities including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.
  • Must provide the highest level of customer service and guest satisfaction is achieved.
About Solaire Resort and Casino
Solaire Resort and Casino is the first integrated destination resort on a 8.3-hectare site in Manila’s Entertainment City. Solaire boasts 800 luxurious resort-style accommodations in two distinctive towers, extensive dining options, impressive gaming facilities and state-of the art lyric theatre that has changed the way people view resort casinos in Manila. Solaire offers unique experience of comfort, elegance and luxury, all underlined by the staff’s unparalleled warm Filipino hospitality. We welcome you to indulge in the sprawling marbled hallways and luxuriate in the majestic view of the Manila Bay sunset, unwind at the poolside or pamper yourself to a relaxing spa treatment. Explore the exciting nightlife at Solaire in the myriad of signature restaurants, Finestra, Yakumi or Red Lantern and casual dining restaurants namely Waterside Restobar, Fresh, Lucky Noodles, Oasis or the Food Court. Eclipse showcases live music performances or simply take a nightcap at the Dragon Bar. And to give you the ultimate gaming experience, Solaire’s expansive 18,500 square-meter casino area stretches two levels of gaming space, including premium VIP salons and an outdoor themed casino and entertainment bar – all loaded with the most popular slot machines and table games, such as Baccarat, Blackjack, Pontoon and many more! We are delighted to welcome you at Solaire Resort and Casino.

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