Customer Support Manager
Unistar Credit and Finance Corporation
- Pasig, PhilippinesUnit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 years ago
2022-01-24T16:00:00+00:00Job closed.
Job Description
- Ensures that the department is running well with a smooth and efficient service that meets the expectations and needs of customers.
- Manages and increases the effectiveness and efficiency of the customer support team (CSRs), through improvements to each function as well as coordination and communication between support and business functions.
- Improves customer service experience, creates engaged customers and facilitates organic growth.
- Provide quality service to maintain the existing customer base and improve client coordination.
- Generates and presents performance reports to empower team and Management in providing sound and timely decisions.
- Designs mitigation plans, identify potential risk, implement quality assurance procedures and service recovery efforts to manage customer expectations.
- Develops service procedures, systems and policies and standards.
- Plans, monitors, assesses, appraises performance and provides coaching and training to the team.
- Organizes workflow and ensures that the team understands their duties or delegated tasks.
- Monitors employee productivity and provides constructive feedback and coaching.
- Accomplishes other duties that may be assigned by the management from time to time
Minimum Qualifications
- A graduate of Business/Management; MBA preferred
- Over 8 years of relevant work experience with a proven track record in Customer Service management and/or development; with 5 years management experience; background in MC retail and finance is an advantage
- Excellent negotiation, analytical, and project management skills
- Outstanding leadership and communications and customer service skills
- Amenable to periodic or frequent travels to any part of the country
- Well-versed in MS Office or Google Suite applications
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
- Industry
- Financial Services
- Vacancy
- 1 opening
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Unistar Credit and Finance Corporation
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.