Team Leader
Sitel Baguio
- Baguio, PhilippinesBaguio, Benguet, PhilippinesBaguioCordillera Administrative RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Ensure that calls are handled professionally
- Provide direction and guidance to guarantee consistent achievement of key performance metrics
- Achieve, measure, report, and communicate metric goal attainment for assigned team
- Ensure accurate and timely communication of client and campaign issues to Manager Site Operations
- Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents
- Coach, mentor and develop agent team for skills expansion and promotional opportunities
- Perform other duties as assigned
Minimum Qualifications
- Minimum of 12 to 18 months of call center experience preferably as a product specialist
- Demonstrated interpersonal, coaching, and supervisory skills
- Excellent verbal and written communication skills
- Good computer skills (hardware, operating systems, Internet)
- Strong analytical and planning skills
- Excellent problem-solving skills
Required Skills
- Customer Service
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Baguio, Benguet, Philippines
- Vacancy
- 2 openings
- Website
- www.sitel.com
About Sitel Baguio
Company Description
We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.
Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.
Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.
The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation.
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
For more information, please visit www.sitel.com.