Solutions Engineer  

Our team is Growing!!! Come build the future of learning with us!

From 3 Highly reputable Group of Companies:

NXT SAS Global PTE. LTD. (Singapore)

SAS Management Inc. (Philippines)

NXT AIS Inc. (Philippines)

We are looking for five(5) Solutions Engineer to work with clients and prospects to align their needs with the services they need to be successful and to propose creative custom development solutions. Successful candidates will have a strong background of working with sales teams and previous experience gathering and documenting project requirements. You will work closely with our sales organization to understand what users of our products need to be successful and will provide proposals and internal documentation to facilitate growing the sales of services at Instructure.

Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Responsibilities:

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

Qualifications:

• Minimum 3 years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments
• Bachelor's or Master’s degree in information technology, computer science or a related field is strongly preferred
• Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”)
• Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A standout colleague who enjoys working in a high-energy sales team environment
• Native level written and oral communication skills in English. Additional EU languages are a plus.

Opportunity:

We have our employee development initiatives and supportive culture, as well as our continued growth as a company, there's lots of opportunity to gain new skills and progress in your career.

Come build the future of learning with us!

You will get to build and create a world-class learning platform build with the latest tech stack that the industry has to offer.

We have Fast-track Growth based on Performance - Top performers have grown thru ranks and/or get appraisals annually. Experience a team culture where hierarchy gives way to an agile mindset in every decision.

Learn to lead and drive in an environment that is nurturing and helps you grow in your career through systematic experimentation and risk-taking.