S&P Global Philippines, Inc.
S&P Global Philippines, Inc.

Global Procurement Helpdesk Associate  

S&P Global Philippines, Inc.

 
  • Pasig, Philippines
    GF, GF, Frontera Drive, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-12-02T16:00:00+00:00
Job closed.

Job Description

  • Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
  • Staff the Helpdesk Email box BuyingCenter alias
  • Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA’s and KPI’s
  • Staff the SNOW Tickets Procurement Resolver groups
  • Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
  • Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
  • Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
  • Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
  • Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
  • Execution of Vendor Set Up process to include document collection/AN enablement
  • Manually transmitted Purchase Orders once PR’s are fully approved to the vendor when required
  • PO Modification - Administrative PO generations, eg. invoice approver, cost center, or OBO change
  • Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
  • Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team

Minimum Qualifications

Requirements:

  • Total Experience of 0-5 years, with 1 year experience in Procurement or related function preferred
  • Fluent Verbal and Written Communication Skills in English
  • Knowledge of MS Office Applications like Excel, Word, PowerPoint
  • Customer Centric focus and ability to interact with varied level stakeholders
  • Exposure to helpdesk function via email or phone modalities
  • Ability to work independently within an organization
  • Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience

Optional Requirements:

  • Basic Exposure to Procurement end to end processes
  • Understanding of Purchase Request to Purchase Order processes
  • Skilled in working with Ariba P2P or related tool (Coupa, SRM, etc.)
  • knowledge of helpdesk functions, preferably using a ticketing or que management system

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Supply Chain
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
GF, Frontera Drive, Pasig, Metro Manila, Philippines
Industry
Financial Technology
Vacancy
1 opening
Website
http://www.spglobal.com

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.

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