Associate, People Services

S&P Global Philippines, Inc.

  • Pasig, Philippines
    Frontera Drive , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring 25 minutes ago

Job Description

The Role: Associate, People Services

The Location: Pasig City, PH

The Impact: The People Services Associate role supports People Services team to respond to employee queries as submitted through Tiers 0 & 1. As part of the Global People Services team, the Associate will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies and support a culture of continuous improvement .

What's In It For You?

  • Be critically part of a pioneering HR Services Center in the PH office, supporting the Americas
  • Become an essential talent in a global organization that enables the workplace of the future

Responsibilities:

  • Transacting in HR Systems to resolve escalations within agreed SLA’s
  • Escalating unresolved issues to Tier 2/3 stakeholders (HRIS &/or CoE teams)
  • Support HR operational activities and managing employee data spanning employee lifecycle events
  • Maintaining regional standards and standardization in alignment with Global HR processes
  • Focusing on process improvement and providing query support for change projects
  • Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?

  • 1-3 years’ relevant experience in Human Resources, providing Tier 1 support
  • Analytical and reporting capabilities (Microsoft Office Suite: Excel and Powerpoint)
  • Experience navigating HR Data systems (preferably Workday)
  • Strong written and verbal communication skills
  • Proven ability to apply discretion and maintain confidentiality
  • Ability to multi-task and maintain attention to detail
  • Time management and organizational skills

Qualifications:

  • Relevant 1-3 years of experience providing HR Support, preferably on a Global scale or North American operations. Prior experience working on a similar function is an advantage.
  • Good communication & analytical skills & excellent problem-solving capability.
  • Strong ability to connect with customers and delivery of SLA-driven metrics.
  • Flexible working and following US hours (night shift) and holidays.
  • Amenable to work in Pasig (Silver City)

Minimum Qualifications

  • Relevant 1-3 years of experience providing HR Support, preferably on a Global scale or North American operations. Prior experience working on a similar function is an advantage.
  • Good communication & analytical skills & excellent problem-solving capability.
  • Strong ability to connect with customers and delivery of SLA-driven metrics.

Jobs Summary

Job level
Associate / Supervisor
Job category
Human Resources
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Frontera Drive, Pasig, Metro Manila, Philippines
Industry
Financial Technology
Vacancy
1 opening
Website
http://www.spglobal.com

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.
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