Customer Success Manager
Ruangguru
- South Jakarta, IndonesiaGraha Sapta No. 22, Jl. Tebet Barat Dalam Raya, RT.11/RW.3, Tebet Bar., Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2018-11-24T17:15:48.112311+00:00Job closed.
Job Description
- Build and maintain strong relationships between customer and Ruangguru with an unwavering commitment towards customer success.
- Perform all account management activities for higher product utilization, customer satisfaction, and client engagement
- Interpret business/product needs to internal teams to escalate and follow through on customer support cases.
- Work with cross-functional teams to ensure a successful customer experience from various aspects.
- Collaborating with the support team and other internal stakeholders to help customers resolve issues they are facing.
- Discover, understand, and empathize every aspect of customer needs and experience in order to maintain high levels of customer engagement, satisfaction, and loyalty.
Minimum Qualifications
- Min. Bachelor degree from all major with minimum 3 years relevant work experience
- Experienced in a customer success, account management or strategic consulting organization.
- Focused on exceeding client expectations.
- Excellent in organization, project management, time management, communication, leadership, and negotiation skills.
- Proven ability to build strong relationship with a diverse set of internal or external team.
- Able to set priorities and having great flexibility in changing environment.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Graha Sapta No. 22, Jl. Tebet Barat Dalam Raya, RT.11/RW.3, Tebet Bar., Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810, South Jakarta, DKI Jakarta, Indonesia
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About Ruangguru
Ruangguru merupakan perusahaan teknologi terbesar dan terlengkap di Indonesia yang berfokus pada layanan berbasis pendidikan dan telah memiliki lebih dari 13 juta pengguna serta telah mengelola lebih dari 500.000 guru yang menawarkan jasa di lebih dari 100 bidang pelajaran. Perusahaan ini didirikan sejak tahun 2014 oleh Belva Devara dan Iman Usman, yang keduanya berhasil masuk dalam jajaran pengusaha sukses dibawah 30 tahun melalui Forbes 30 under 30 untuk teknologi konsumen di Asia.
Ruangguru berkomitmen untuk menjadi mitra bagi pemerintah daerah demi memberikan pendidikan berkualitas melalui Sistem Manajemen Belajar (LMS). Tahun lalu, Ruangguru berhasil bekerja sama dengan 32 (dari 34) pemerintah provinsi dan lebih dari 326 pemerintah kota dan kabupaten di Indonesia. Selain itu, Ruangguru juga menawarkan video belajar berlangganan, marketplace les privat, layanan bimbingan belajar on-demand, tryout ujian online, dan lain-lain.