Customer Success Manager

Ruangguru

Posted 2 months ago and deadline of application is on 30 Dec
Recruiter was hiring 13 hours ago

Customer Success Manager

Ruangguru

Job Description

  • Build and maintain strong relationships between customer and Ruangguru with an unwavering commitment towards customer success
  • Perform all account management activities for higher product utilization, customer satisfaction, and client engagement
  • Translating business/product needs to internal teams to escalate and follow through on customer support cases
  • Work with cross-functional teams to ensure a successful customer experience from various aspects
  • Collaborate with customers to develop a success plan that outlines how Ruangguru will be addressing their critical need
  • Discover, understand, and empathize every aspect of customer needs and experience in order to maintain high levels of customer engagement, satisfaction, and loyalty.
  • In charge on whole process related to KPI (providing, evaluating, and reporting) from both of customer and Ruangguru’s internal team sides.

Minimum Qualifications

  • Min. Bachelor degree from all major with 3+ years relevant work experience or equivalent combination of education and/or experience in a customer-facing customer success, account management or strategic consulting organization
  • Focused on exceeding client expectations
  • Excellence in organization, project management, time management, communication, and negotiation skills.
  • Proven ability to build strong relationship with a diverse set of internal or external team
  • Become the reliable point of contact for each customer that is required for maintaining strong business relationship
  • Able to set priorities and great flexibility in changing environment

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Graha Sapta No. 22, Jl. Tebet Barat Dalam Raya, RT.11/RW.3, Tebet Bar., Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810, South Jakarta, DKI Jakarta, Indonesia
Industry
Education Technology
Vacancy
1 opening
Website

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About Ruangguru

Ruangguru merupakan perusahaan teknologi terbesar dan terlengkap di Indonesia yang berfokus pada layanan berbasis pendidikan dan telah memiliki lebih dari 6 juta pengguna serta telah mengelola lebih dari 150.000 guru yang menawarkan jasa di lebih dari 100 bidang pelajaran. Perusahaan ini didirikan sejak tahun 2014 oleh Belva Devara dan Iman Usman, yang keduanya berhasil masuk dalam jajaran pengusaha sukses dibawah 30 tahun melalui Forbes 30 under 30 untuk teknologi konsumen di Asia. Ruangguru berkomitmen untuk menjadi mitra bagi pemerintah daerah demi memberikan pendidikan berkualitas melalui Sistem Manajemen Belajar (LMS). Tahun lalu, Ruangguru berhasil bekerja sama dengan 32 (dari 34) pemerintah provinsi dan lebih dari 326 pemerintah kota dan kabupaten di Indonesia. Selain itu, Ruangguru juga menawarkan video belajar berlangganan, marketplace les privat, layanan bimbingan belajar on-demand, tryout ujian online, dan lain-lain.
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