Customer Service Representative (CSR)
Remitly
- Pasig, PhilippinesRobinsons Cyberscape Alpha, Garnet Rd, San Antonio, Pasig, 1605 Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-19T16:00:00+00:00Job Description
The CSR will provide phone, email and chat front line customer service. This person wiil be handling basic issues encountered by our customers in both sending and receiving remittances.
Job Requirements:
- Professionally handle incoming customers' inquiries
- Thoroughly and efficiently gather required customer information
- Meet and exceed company and individual performance metrics
- Be a reliable and agile resource for customer service
Minimum Qualifications
Basic Qualifications:
- No BPO experienced required
- Satisfactory spoken and written communication skills in both Filipino and English languages
- Ease and proficiency in web navigation
- High level of ease in conversing and processing thoughts with customers in both Filipino and English languages
- Depending on mix, indicate and assess % of experience in various channels: (E.g., 50% in voice, chat and email)
- Has to be willing to be on different work shifts depending on business requirements
- Has to demonstrate reliability in terms of work history, attendance and punctuality
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Robinsons Cyberscape Alpha, Garnet Rd, San Antonio, Pasig, 1605 Metro Manila, Philippines
- Vacancy
- 10 openings
- Website
- http://www.remitly.com
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About Remitly
Remitly is a mobile payments service that enables consumers to conveniently make person-to-person international money transfers from the United States, Canada, and the U.K. Our online service uses the latest technology and mobile devices to eliminate the forms, codes, agents, extra time, and fees tied to the traditional money transfer process. Remitly is a licensed money transmitter currently operating in the US, Canada, and the U.K, sending millions of dollars for thousands of customers each month. A Techstars company, Remitly is backed by Stripes Group, DFJ, QED, Trilogy Partnership, DN Capital, Founders Co-Op, Bezos Expeditions, and TomorrowVentures. Remitly is headquartered in Seattle, WA with additional offices in the Philippines and Nicaragua.