Non-Voice Support Staff

RareJob Philippines, Inc.

  • Quezon City, Philippines
    5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • 16,000.00 - 17,000.00 PHP / monthPHP16,000.0017,000.0016,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 30 Oct
Recruiter was hiring 3 hours ago

Non-Voice Support Staff

RareJob Philippines, Inc.

Job Description

What you'll do:

  • Handles and resolves all inquiries received within the service level agreement
  • Escalates all necessary transactions involving next tier decision-making/processing
  • Ensures proper documentation of all transactions handled
  • Resolves all lesson disruptive issues whenever necessary to ensure lesson continuation
  • Ensures all queries and urgent information are disseminated in a timely manner

Minimum Qualifications

What we'd like you to have:

  • Graduate of ANY 4-year course
  • No required work experience, fresh graduates are welcome to apply!
  • Excellent written and verbal communication skills
  • Can work under strict deadlines and dynamic work environment
  • Knowledgeable in Microsoft Office (Word, Excel and PowerPoint)

Not required but very useful:

  • Experience in customer service (non-voice)
  • CSR training
  • Knowledgeable in using Skype

Work Schedule:

  • Amenable to 4AM – 1PM and 3PM – 12MN shifts
  • Amenable to work weekends and holidays

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

What you'll get:

  • ₱16,000 - ₱17,000 gross monthly starting salary
  • Free staff lunch during weekdays
  • Bi-annual appraisal and performance-based rate increase and bonus
  • HMO benefit, leave credits, 13th month pay, paid overtime and Philippines holidays
  • Company-sponsored eat outs and inclusion in various fun company events
  • Shuttle service (fixed route along Quezon City)and sleeping quarters
  • Fun and youthful working environment that gives its employees chances for career growth

Required Skills

  • Project Management
  • Customer Service
  • Communication Skills
  • Microsoft / MS Office

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
5th Floor, Sunnymede IT Center, 1614 Quezon Avenue, South Triangle
1 opening

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About RareJob Philippines, Inc.

RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)

We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.

More than just gaining profit, we aim to make a positive change in the world.

Join us as you venture into a stimulating and challenging career.

Be part of the RareJob Family!

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