QUESTECH CO. INC
QUESTECH CO. INC

Administrative Assistant | Technical Support Administration  

QUESTECH CO. INC

 
  • Makati, Philippines
    GF, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 29 Oct

Recruiter was hiring 2 days ago

2022-07-17T11:39:16.454524+00:002022-10-29T16:00:00+00:00

Job Description

  • Ensure compliance of Customer Service 24/7 call service and dispatch.
  • Answer queries on services offered by the company to the highest level of customer satisfaction service.
  • Ensure the TSG admin reports are properly submitted and monitored.
  • Assist TSG Head / Addressing concerns/updates to the TSG Head.
  • Deploy Technical Support Engineers.
  • Prepare the following required reports and documents:
    • Service Report Form / Service Report Database
    • Activity Report
    • Incident Report
    • Delivery Receipts of all machines/units purchased of clients (IB clients)
    • TSG Service Order Form
    • Good Housekeeping Reports/Site Inspection Reports
    • SOW / TSE Quotation Services
    • Post Warranty Monitoring
    • TSG Certifications/Examinations
  • Responsible to act as Services Coordinator with the partners.
  • Handling GCSN Events logging and closing of reports.
  • Coordinate with client and TSG Engineers the delivery date of part and on-site schedule.
  • Monitors escalation and event closure.
  • Ensures proper email dissemination to clients and partners about Holiday Support and Good Housekeeping Blast.

Minimum Qualifications

  • A graduate of Information Technology, Computer Science, or any IT-related course.
  • Strong analytical and planning skills.
  • Good communication and interpersonal skills.
  • MS Office Proficient.
  • Excellent problem-solving skills.
  • Organized.

Perks and Benefits

  • Work from HomeWork from Home
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
GF, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
2 openings
Website
http://www.questech.com.ph

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About QUESTECH CO. INC

QUESTECH CO. INC. is a premier Information Technology Solution partner. We have established ourselves over the last sixteen (16) years, successfully acquired multiple sales and technical certifications; built relationships with clients across multiple industries, and won numerous awards for sales and engineering achievements. QUESTECH provides solutions to various industries to help overcome business challenges and speed up their technology innovation.

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