

Customer Service Representative | Work From Home
Quantified Commerce
- Manila, Philippines123, Manila, Metro Manila, Barangay 308, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- $450.00 - $500.00 / monthUSD450500450MONTH
- Full timeFULL_TIME
Expired 9 months ago
2023-03-09T18:30:00+00:00Job closed.
Job Description
- Remote position
- Virtual training and work from home (remote)!
- Competitive Incentives
How will this role have an impact?
As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service-related issues that they might have.
This role will report to a customer success manager.
What will you do?
- Receive inbound customer calls & chat requests from patients with questions and concerns that they might have regarding the service.
- Present a positive and professional face to clients, health plan members, and the workforce
- Adhere to assigned shift times and maintain daily productivity requirements.
- Seek to support requested overtime to meet unexpected high-volume requirements.
- Escalate member complaints immediately if any to the customer success manager.
- Follow departmental procedures when communicating with patients.
- Respond well to coaching and supervision.
- Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.
- Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.
Minimum Qualifications
- A High School Diploma or equivalent is preferred.
- A desire to work in an efficient, results oriented call center environment.
- A strong work ethic, highly motivated to achieve sales and productivity goals.
- Good communication skills, friendly and conversational with members.
- Discretion, ability to maintain confidentiality.
- A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times.
- An ability to take direction and positively receive feedback.
- Eagerness to learn and grow professionally.
- Previous call center experience is highly desirable.
- Solid PC and accurate data entry skills, experience with MS Office.
We are looking for someone with:
- A High School Diploma or equivalent preferred.
- A desire to work in an efficient, results oriented call center environment.
- A strong work ethic, highly motivated to achieve sales and productivity goals.
- Good communication skills, friendly and conversational with members.
- Discretion, ability to maintain confidentiality.
- A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times.
- An ability to take direction and positively receive feedback.
- Eagerness to learn and grow professionally.
- Previous call center experience is highly desirable.
- Solid PC and accurate data entry skills, experience with MS Office.
WFH Requirements:
- Must have verified internet service with upload/download ability.
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Perks and Benefits
Work from Home
Performance Bonus
Required Skills
- Email Support
- Chat Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- Barangay 308
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About Quantified Commerce
We are a telehealth platform that lets patients get prescribed generic medication via telemedicine online. We connect patients to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient. Our platform offers products and services available across 47 states in the USA. Our mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives.