ProView Global Administration, Inc.

Customer Service Representative (CSR)  

ProView Global Administration, Inc.

 
  • Pasig, Philippines
    17 San Miguel Avenue , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱22,000.00 - ₱27,000.00 / month
    PHP
    22,000
    27,000
    22,000
    MONTH
  • Full timeFULL_TIME

Expired 6 days ago

2021-11-30T16:00:00+00:00
Job closed.

Job Description

What's the general objective of the role?

Receiving and addressing customer e-mails, chats, and calls as well as processing transactions regarding US benefits.

What are some of the responsibilities?​​​​​​​

  • Responding to customer inquiries via email chat, and/or call
  • Providing timely responses to customer benefits email inquiries and requests, in adherence to the client SLAs
  • Creating reports related to customer website/portal activity, call/email statistics and other data requested by the client
  • Communicating professionally with client counterparts and providing accurate information as made available through the resources and tools
  • Accurately documenting all customer interactions according to procedures

Minimum Qualifications

What are the ideal requirements?

  • Bachelor's Degree or equivalent work experience
  • 3 or more years in customer relations (chat support)
  • Knowledge in US insurance industry is an advantage
  • Proficient in MS Office applicants (i.e. Excel, Word, PowerPoint, ad esp. Excel)
  • Strong English written and verbal communication skills

What are some of the perks once you become part of the family?

  • Fixed weekends off
  • HMO upon 1st day
  • Insurance coverage upon regularization
  • Paid time off even during probationary period
  • Fun and family-oriented work culture
  • "Legit" open door policy
  • Promoting from within
  • Continuous learning and exciting training opportunities

And because Proview Global cares, we are also offering a temporary work from home set-up! Below would be some of the ideal requirements:

  • Minimum of 25mbps internet speed (actual bandwidth via speed test)
  • Can provide a dedicated space or room with good ventilation for the PC set-up
  • Has a table that can fit two 24" monitors and a chair

Perks and Benefits

  • Work from HomeWork from Home
  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Legal Assistance PlansLegal Assistance Plans
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid Vacation LeavePaid Vacation Leave
  • Paid HolidaysPaid Holidays
  • FlexitimeFlexitime
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
27th Floor Hanston Square 17 San Miguel Avenue, San Antonio, Pasig, Metro Manila, Philippines
Vacancy
5 openings
Website
http://www.proviewglobal.com/

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About ProView Global Administration, Inc.

Our Company Culture is the reason behind our success! We have minimal employee turnover due to high employee satisfaction, competitive compensation packages, and a lively and exciting working environment. PvG’s culture is one of empowerment. Employees know what is expected of them and how they are performing on a daily basis. Our workplace culture supports our mission to provide our clients with consistently reliable service using best practices that have resulted in impressive financial returns for both our clients and our company. Work Environment and Open Door Policy We have a family-oriented culture. Our PEOPLE is what makes PvG the kind of company that you want to work for. We hire people who share our same values and who have the same potential to be the best given the right dynamic team environment. We encourage our employees to communicate with any member of the management team about anything at anytime. We believe that every one of our employees is a hands-on contributor and what they have to say is important. Our employees can send a private message directly to the President of the company about any issue. We conduct “all hands” meetings monthly, employee surveys, and focus group discussions. If our employees have something to say – we listen. Company Activities We not only have company picnics, holiday celebrations, recognition ceremonies, and birthday celebrations but we also created our very own brand of league events where employees compete with other employees for team pride. Our company activities strive to maintain a healthy work life balance for our employees. Social Responsibility We believe there is a correlation between corporate success and social well-being. We provide assistance to a variety of organizations, including those close to our employees in the areas of child welfare and education as well as calamity support services. Company details: Headquarters Newport Beach, California Year founded 2006 Company type Privately Held Company size 201-500 employees Specialties Benefits Enrollment and Eligibility Management, Employee Life Events Management, Benefits Enrollment Technology Configuration and EDI Support, Eligibility Reconciliation and Consolidated Premium Billing, ACA Reporting, FSA and COBRA Administration, Wellness Program Administration and Population Health Analysis, Broker Renewal Support, BPO Management and Shared Services, and Data Visualization and Business Intelligence Reporting
ProView Global Administration, Inc.https://rec-data.kalibrr.com/www.kalibrr.com/logos/VDRMBL8R23U2SUPNPD8BLWA7DFVWM9VU6VN6WQXD-5d42b0ae.pngOur Company Culture is the reason behind our success! We have minimal employee turnover due to high employee satisfaction, competitive compensation packages, and a lively and exciting working environment. PvG’s culture is one of empowerment. Employees know what is expected of them and how they are performing on a daily basis. Our workplace culture supports our mission to provide our clients with consistently reliable service using best practices that have resulted in impressive financial returns for both our clients and our company. Work Environment and Open Door Policy We have a family-oriented culture. Our PEOPLE is what makes PvG the kind of company that you want to work for. We hire people who share our same values and who have the same potential to be the best given the right dynamic team environment. We encourage our employees to communicate with any member of the management team about anything at anytime. We believe that every one of our employees is a hands-on contributor and what they have to say is important. Our employees can send a private message directly to the President of the company about any issue. We conduct “all hands” meetings monthly, employee surveys, and focus group discussions. If our employees have something to say – we listen. Company Activities We not only have company picnics, holiday celebrations, recognition ceremonies, and birthday celebrations but we also created our very own brand of league events where employees compete with other employees for team pride. Our company activities strive to maintain a healthy work life balance for our employees. Social Responsibility We believe there is a correlation between corporate success and social well-being. We provide assistance to a variety of organizations, including those close to our employees in the areas of child welfare and education as well as calamity support services. Company details: Headquarters Newport Beach, California Year founded 2006 Company type Privately Held Company size 201-500 employees Specialties Benefits Enrollment and Eligibility Management, Employee Life Events Management, Benefits Enrollment Technology Configuration and EDI Support, Eligibility Reconciliation and Consolidated Premium Billing, ACA Reporting, FSA and COBRA Administration, Wellness Program Administration and Population Health Analysis, Broker Renewal Support, BPO Management and Shared Services, and Data Visualization and Business Intelligence Reporting

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