Global Account Manager (Technical)
PT. Mindo Small Business Solution
- Yogyakarta, IndonesiaWirogunan Kel., Mergangsan, Yogyakarta, Daerah Istimewa Yogyakarta, IndonesiaYogyakartaDaerah Istimewa YogyakartaIndonesiaIndonesia
- IDR 2,500,000.00 - IDR 4,500,000.00 / monthIDR2,500,0004,500,0002,500,000MONTH
- Full timeFULL_TIME
- Initiate & answer phone calls with overseas clients.
- Responding to emails and live chats originating from overseas clients.
- Be in charge of helping clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the listings issues.
- Handling and resolving clients' complaints.
- Communicating and coordinating with colleagues and internal departments.
We are currently looking for fluent English speakers to join our growing Host Support Team. We have 4 positions open at our office in Yogyakarta.
If you are a fluent English speaker and have some customer service or help desk support experience, you are welcome to apply.
- Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors.
- Have good problem analysis, problem-solving skills, and fast decision-making.
- Fluent English Speaking with no accent.
- Comfortable using computers.
- Fast learner of new software.
- Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality, and tourism industry (exposure to international clients would be an advantage).
- Having knowledge in SQL & API experience is a plus.
- Having a minimum of 1-year of experience in helpdesk support is an advantage.
- Can successfully communicate with the clients to gather information and learn about their needs and expectations.
- Able to work under pressure in a fast-paced environment.
- Applicants must be willing to work 24 hours shifting system
Perks and Benefits
- Paid Sick Leave
- Maternity & Paternity Leave
- English Languages