IT Infrastructure
PT. Indocyber Global Teknologi
- South Jakarta, IndonesiaSouth Jakarta, Daerah Khusus Ibukota Jakarta, IndonesiaSouth JakartaDaerah Khusus Ibukota JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 2 years ago
2022-05-03T17:00:00+00:00Job closed.
Job Description
- Provides leadership and supervision to the 4 members of the IT Service Desk team, ensuring that appropriate skilled resources are in place to meet required service levels.
- Provides technical support and guidance to Service Desk staff.
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
- Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
- Provides Citrix, VM and Hyper V support and administration.
- Provides Cisco & HP Switches, Firewall and Routers support and administration.
- Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications
- Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
- Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and comprehensive service transition process.
- Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
- Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.
- Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
- Ensures delivery of individual and team projects allocated within aggressive delivery times.
- Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
- Monitors business critical processes and systems.
- Installs, configures and supports new and existing servers and network infrastructure.
- Plan and implement upgrades needed to maintain service levels.
- Develop and lead the replacement of infrastructure at end of life.
- Conducts testing and analysis of all components of network and server infrastructure components.
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Minimal bachelor degree in IT (computer science) or equivalent
- Experienced as IT System Administrator/System Engineering/Network Engineer at least 3-5 years
- Experienced with Windows Server Operating System, Hyper-V and familiar or experience with Linux Server (Ubuntu, RHEL)
- Experienced with O365 Email Exchange and other O365 Services
- Experienced with virtualized Environment (VMWare, IaaS, PaaS)
- Experienced with Privilege Account Management (CyberArk)
- Experienced in Network Management including Firewall, VPN, Proxy and DSN, IPS/IDS, LAN/WAN, TCP/IP (Switching/ Routing), WiFi
- Familiar with Active directory & Domain Policy Management
- Experienced with Backup System (CommVault/Acronis/VeeAm)
- Experienced with Endpoint Security Protection with Manage Engine
- Familiar with PABX and IP Telephony for Incoming/Outgoing Call Management
- Familiar with opensource tools, monitoring system (PRTG), hardware troubleshoots and system backup management.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
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About PT. Indocyber Global Teknologi
PT. Indocyber Global Teknologi, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing and IT infrastructure.
PT. Indocyber Global Teknologi started with only 10 (ten) personnel, currently, after years of experience, we are supported by more than 200 consultants and developers.