Sales Service Officer
PT Berlian Sistem Informasi
- East Jakarta, Indonesia4, 4, KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia, East Jakarta, DKI Jakarta, IndonesiaEast JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 5 years ago
2019-05-07T17:00:00+00:00Job closed.
Job Description
- Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
- Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
- Support in monthly report checklist development for each month in order to produce qualified monthly report;
- Provide periodic report based on the needs of related organizations requirement;
- To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
- To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timeline manner.
Minimum Qualifications
- Candidate must possess at minimum Bachelor's Degree in Engineering, Computer Science/Information Technology or equivalent.
- Excellent English communication both verbal & writting.
- At least 2 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Sales Administration, Invoicing, Reporting, Business Communication
- Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Network/System/Database Admin or equivalent
Perks and Benefits
Medical / Health Insurance
Free Lunch or Snacks
Special Leave Benefits for Women
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Required Skills
- Sales and Marketing Knowledge
- Clerical Skills
- Attention to Detail
- Customer Service
- Microsoft / MS Office
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 4, KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia
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About PT Berlian Sistem Informasi
PT Berlian Sistem Informasi is an IT service and consultation company which was established in 1996. We are one of the subsidiaries of Mitsubishi Corporation (MC) Japan with customer ranging mainly from MC Group and other Japanese companies.
With 20 years of experience and more than 200 consultants, we provide wide range of IT services which covers infrastructure as well as application services. Some of our services are data center services, network & communication services as well as application for financial, human resources and production area.
With customer coming from automotive, manufacturing and multifinance industry we strive to provide the most suitable services for our customers following our motto "Your Success is Our Treasure".