Poplar Homes
Poplar Homes

Customer Service Representative (CSR)  

Poplar Homes

 
  • Davao City, Philippines
    Maa, San Rafael St, Catalunan Grande, Davao City, Davao del Sur, Philippines
    Davao City
    Davao del Sur
    Philippines
    Philippines
    TELECOMMUTE
  • PHP 20,000.00 - PHP 25,000.00 / month
    PHP
    20000
    25000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 2 months ago

2022-10-07T03:16:00.313638+00:00
Job closed.

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications

  • Strong work ethics with no attendance issues
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Has high attention to details
  • Effective/strong problem-solving and decision-making skills
  • Strong personality that can overcome objections
  • Great negotiation skills
  • Flexible to weekend and graveyard schedules.
  • Background and knowledge about property management and retention are a plus.
  • Possesses a positive attitude and is highly motivated.
  • Hardworking and goal-oriented.
  • Articulate and very persuasive.
  • Can work well under pressure.

Perks and Benefits

  • Work from HomeWork from Home
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Organizing and Planning
  • Chat Support
  • Customer Service
  • Reading Comprehension
  • Technical Skills
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
RGBirrey Architectural Bldg., Domsat Road, San Rafael, 8000 Davao City, Philippines.
Industry
Real Estate / Mortgage
Vacancy
200 openings
Website
https://www.poplarhomes.com/

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About Poplar Homes

Poplar Homes - your lifetime real estate partner, using innovation to deliver unbeatable value and freedom to all homeowners and residents—from renting to buying and beyond. We're an AI-driven proptech company in tireless pursuit to provide solutions to housing challenges—helping our residential rental owners and their residents achieve success in their entire real estate journey. Based in San Jose, CA, we serve the San Francisco Bay Area, San Diego, Los Angeles, Riverside, Orange County, Denver, and Seattle areas. Greg Toschi, Rico Mok, and Chuck Hattemer founded Poplar Homes (formerly Onerent) in 2014. The company serves over 75 cities on the West Coast of the US with plans to expand nationally. Its headquarters is in Cupertino, California.

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