Customer Service Associate
PETNET, Inc.
- Makati, PhilippinesEast Offices Bldg., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱15,000.00 - ₱20,000.00 / monthPHP150002000015000MONTH
- Full timeFULL_TIME
Expired a year ago
2022-11-16T16:00:00+00:00Job closed.
Job Description
Providing assistance on Western Union , REMCOS and Digital Services
- Provide information on Western Union and Remcos pertaining to the status of send-out/ pay-out transactions, locations where they can claim, exchange rates, procedures, and requirements for claims, the status of money transfer, etc.;
- Handle temporary limit increases which bypass the permanent limit enabling branch and sub-agents to process and send out transactions;
- Perform remote processing for Western Union and REMCOs when branch and sub-gent is non-PC equipped;
- Rectify financial and non-financial transaction errors originating from our network;
- Assist Perahub Mobile App users with their issues and concerns while using the mobile app;
- Provide first-hand resolution on issues encountered with the Perahub Visa Card;
- Perform call-outs for Mobile App/or Perahub Visa Card customers when the need arises; and
- Assist on inquiries related to Added Valued Products, Loans, etc.
Complaint Handling
- Escalate complaints that cannot be resolved immediately to the assigned Regional Head, Business Development Head or any other person; and
- Provide feedback to the complainant.
WU, REMCO & Digital Services Escalation Coordinator"
- Represent the company when communicating to different Western Union International and Regional Offices requesting for but not limited to a temporary limit increase, cancellation, refund, unpay, etc.;
- For REMCO, coordinate with different remco partners on concerns escalated by branch and subagents; and
- Coordinate with EON Banking Group, Union Bank and different stakeholders which includes but not limited to the branch, subagent, digital partners and customers.
Inter-department Coordination
- Coordinate with the Finance, Accounting, Compliance, Marketing, Product Management, and IT Departments to fulfill certain requests from branches, subagents, customers, and other related parties;
- Finance and Accounting- coordinate with the concerned remit partners on the issue of settlement;
- Compliance - coordinate with the branches and remit partners any request from compliance;
- Marketing - client coordination related to the product and services;
- Product Management - coordination related to digital; and
- IT Department - coordinate any IT-related concerns.
Report Preparation
- Handles report preparation, printing, and proper safekeeping of the respective reports assigned to them, needed for trail and audit purposes.
Minimum Qualifications
- Bachelor’s Degree Graduate of any course;
- At least six (6) months of customer service experience but fresh graduates are encourage to apply;
- The candidate must be willing to adapt quickly in handling inquiries through phone, yahoo messengers and other platforms;
- Working Setup: Capable of working onsite in Legaspi Village Makati; and
- Working Schedule: Monday to Friday between 7am to 5pm with at least one (1) graveyard shift per week (work at home).
Perks and Benefits
Work from Home
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Paid Vacation Leave
Performance Bonus
Paid Holidays
Flexitime
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Persuasion and Negotiation
- Email Support
- Chat Support
- Reading Comprehension
- Critical Thinking
Preferred Courses
- Business Administration
- Broadcast Communication
- Banking & Finance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- East Offices Bldg.
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About PETNET, Inc.
WHO ARE WE?
PETNET, known by its brand name, PERA HUB, is one of the country’s leading urgent cash transaction center with over 2,000 locations nationwide. PERA HUB is a subsidiary of UNION BANK PHILIPPINES and CITY SAVINGS BANK and is a member of the ABOITIZ GROUP OF COMPANIES.
With its direction towards Building the Company of the Future, PERA HUB is rapidly transforming itself into a Fintech company. In 2018, it has established two Fintech affiliate companies through joint ventures. Powered by their respective Mobile Apps, Banana Pay provides e-payment solutions while Betterway is an e-commerce business.
As part of Union Bank, City Savings Bank, and the Aboitiz Group, PERA HUB provides a wide array of financial products and services ranging from Western Union money remittance services, Loans Services, Insurance, Payment Facilities, Foreign Exchange, and many more.
We are also the first Western Union Business Solutions Agent in the world. Western Union Business Solutions is one of the world’s leading providers of cross-border business payments offering Accurate, Convenient, and Easy (ACE) ways to process international payments.
A FUTURE BUILT BY YOU
When you join PERA HUB, you become part of a diversified group, namely the Union Bank of the Philippines and the Aboitiz Group. Our Group’s employment credo, A Future Built For You, sums up the best reason why you should join us. Here at PERA HUB, and within the entire Union Bank and Aboitiz Group, success means winning together to shape a better future for people, planet and profit.
We create ample opportunities for you to grow as evidenced by the majority of our Leadership Team who have built their future with us.
When you work at PERA HUB, you are part of a family that is committed to our Aboitiz Group’s Purpose of Driving Change for a Better World - this is our WHY. We pursue our purpose through our Brand Positioning which is Advancing Business and Communities - Our Group’s ABC is our How.
Join us and let us build your future together.
When you join PERA HUB, you become part of a diversified group, namely the Union Bank of the Philippines and the Aboitiz Group. Our Group’s employment credo, A Future Built For You, sums up the best reason why you should join us. Here at PERA HUB, and within the entire Union Bank and Aboitiz Group, success means winning together to shape a better future for people, planet and profit.
We create ample opportunities for you to grow as evidenced by the majority of our Leadership Team who have built their future with us.
When you work at PERA HUB, you are part of a family that is committed to our Aboitiz Group’s Purpose of Driving Change for a Better World - this is our WHY. We pursue our purpose through our Brand Positioning which is Advancing Business and Communities - Our Group’s ABC is our How.
Join us and let us build your future together.