Pawnshop Appraiser

PawnHero Philippines

Berakhir dalam 12 hari

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Deskripsi Pekerjaan

We are looking for talented Appraisers to join our growing team and work on a very exciting venture backed Fintech startup.

As the Appraiser, you will be tasked to appraise and evaluate Jewelries, Gadgets, Designer Items, Fine Art and/or any item of sound value which will be used as basis and collateral for the company’s short-term cash loan services. You are responsible in the proper care and handling of these items, and are expected to be knowledgeable in the latest trends in consumer goods and markets and have a sound judgment in providing decisions and analysis. Depending on your degree and/or expertise, you will be assigned to specialize in appraising and evaluating items suited to your skills.

Kualifikasi Minimum

Core Skills:

  • Although appraisers work in a variety of fields, the purpose of the job is consistent: to determine the value of an asset.
  • Attention to detail
  • Excellent research skills
  • Excellent English and Filipino communication skills – written and verbal
  • Listening skills
  • Proficient probing skills in evaluating the customer’s items
  • Problem analysis and problem solving
  • Ability to prioritize work to meet deadlines and productivity goals
  • Strong interpersonal skills and customer service orientation, always provides information in an efficient and accurate manner
  • Application of good judgment and decision making
  • Ability to work efficiently both independently and as part of a team
  • Ability to work under pressure and cope with stress effectively
  • Knowledge of administration and clerical processes
  • Jewelry Appraisers – must have been trained on gemology
  • Electronics Appraisers – must be up-to-date with the newest trends in the electronics industry
  • Designer Item Appraisers – must be knowledgeable of old and new designer items
  • Art appraiser require a knowledge of the materials, style, and techniques employed by different artists in different periods.

Tasks and Responsibilities:

  • Handle customer inquiries both telephonically and by email
  • Manage and resolve customer complaints regarding appraisals
  • Delivers accurate description of product and/or service to customers and take them through the sales process
  • Maintains a high level of service with customers and meets performance targets
  • Research required information using available resources
  • Complete records of telephonic interactions, orders and accounts

Other requirements:

  • Contribution to the team's general knowledge of best practices for appraisals and customer relations
  • Make recommendations according to customer’s needs of the product or service
  • Openness to working with a team for a common goal and learning new things.
  • Contributes to continual improvement by suggesting improvements to customer experience
  • Continually maintain working knowledge of all company products, services and promotions
  • Intermediate to advanced business writing - letters, email messages, meeting notes, and summaries
  • It's important that the individual be meticulous, patient and, in many cases, determined.
  • You must have a degree relating to Business OR Geology OR Information Technology OR Fashion, a working experience of relating to online services is an advantage.

Tunjangan dan lain-lain

  • Medical / Health Insurance Medical / Health Insurance
  • Employee Discounts Employee Discounts
  • Transportation Allowances Transportation Allowances

While the above are important to be able to do the role, we also place a high importance on getting the right people to be a part of our company and look to acquire talent that will play a long-term role in our continuing success. Some key personal skills / attributes that we look for are:

  • Likeable – We are still a small focused team, you must be a good team player
  • Approachable – You may work with more junior resources who will be looking to learn from you, as well as you learning from others
  • Driven – You will bring the same approach to your work and to your career, always striving to improve and be the best that you can
  • Be assertive; work towards 100 percent customer satisfaction, you will always strive to deliver the best customer service and deliver a “Wow!” experience
  • Pragmatic – You will be able to prioritize and ensure that you meet the key goals
  • Positive – You have a can-do attitude and are always able to work with those around you to solve problems
  • Empathetic – You have an understanding of others and are able to adapt your style to achieve the best from your interactions
  • Passionate – You are dedicated and single minded when pursuing a goal, you work in a discipline that you love

Jobs Summary

Tingkat Posisi
Lulusan Baru
Kategori pekerjaan
Accounting and Finance
Persyaratan tingkat pendidikan
Lulus SMA
Perekrut respon ke aplikasi
Alamat Kantor
W Global Centre, 30th corner 9th, Taguig, Metro Manila, Philippines
3 lowongan dibuka

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Tentang PawnHero Philippines

We are lucky to live at an amazing time, when the internet is revolutionizing the world around us. The internet has kick-started one of the most incredible waves of innovation we will ever see. The first wave of this innovation is the business model – creating the 1st Online Pawn Shop in Southeast Asia.This is a completely new way of doing business in the industry, truly disruptive, created by genuine visionaries. But as the idea matures, like any idea, innovation doesn’t stop, it moves down the chain into execution, operations and delivery. How do we do it better, faster, deliver better service for customers, and accept more items at the highest valuation and lowest interest rate? This is where we play, and where we must win. To become the market leader, we have to innovate every day in providing the best service for our customer. This is a once in a generation opportunity to be part of something that will change an industry that has been around for more than 3000 years. We at PawnHero are seizing this opportunity with both hands. Contact us today if you are ambitious, hardworking and eager to be a part of a class A team. Get to know the heroes at PawnHero, who work every day to make dire times easier for heroes like you
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