Sales Support Officer  

OVERVIEW

Responsible for the efficient handling of interdepartmental, intradepartmental, and public inquiries and complaints with respect to the services provided by the company. He/she will be in charge of facilitating all incoming/outgoing communication of the company and is responsible for heading the Customer Service Department.

This position is also responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services. The Sales Support ensures that customers receive efficient and courteous service and could potentially be able to recommend various products/services to meet the customer’s needs.

Responsibilities

• Directly handle Customer Service, Accounts, and Administrative tasks of TGVI.
• Provide exemptional, reliable, and dedicated customer service by troubleshooting customer complaints and turning incidents into strategic opportunities for TGVI.
• Receive inquiries and complaints from intra and interdepartmental staff and the general public regarding the services of TGVI.
  • Maintain written records of such communications and recommended action plans which will be used to produce various reports.
• Conduct quarterly and/or annual business reviews with key customers, evaluating performance versus plan for various products, the effectiveness of promotions and programs, and potential for further growth with various accounts.
• Create, build, and provide streamlined resolutions bridging Sales, Customer Service, and Accounts for responses and protocols resulting in higher department productivity, increase efficiencies and overall greater client satisfaction.
• As TGVI's inbound/outbound Customer Relations Administrative Officer, you will consistently exceed daily sales quotas by bulding, cultivating, and maintaining new and current client relationships that generate substantial referral business and cultivate relationships.
• Handle customers' inquiries regarding Sales Order processing, Promos and Packages offers, Product and Company Updates, etc.
  • Assist and coordinate with external clients’ concern/s, feedback and complaints as well as different departments internally to resolve issues.

• Bachelor's degree in Communications, Psychology, any related field specializing in Customer Service Relationship Management or any 4-year Bachelor’s degree course.
• Registered Nutritionist-Dietitian.
• At least 1-2 years of relevant and similar industry experience
• Proficient knowledge in food, beverages, pharmaceutical, medical, business, and industry.
• Extensive knowledge of the customer service process with a strong history of driving teams to achieving sales and marketing business targets.
• A high degree of judgment and ingenuity in objectively and tactfully dealing with customer problems and complaints.
• Excellent telephone skills including operation of all possible telecommunications technologies (email, SMS, social media channels, phone calls, live).
• Strong sense of Market Pulse.
  • Backed with business sense and a keen understanding of the constantly evolving Philippine consumer market.
• Strong project management and implementation skills.
• Ability to nurture a brand's equity by excellent customer service and sales strategy.
• Strategic planning and collaborative leadership skills.
  • Excellent track record in leading cross-functional teams in the achievement of sustainable and profitable business growth.
• Excellent communication and presentation skills.
  • Strong frontend and backend skills
• Human Relations.
  • Ability to forge and insinuate strong relationships with clients, prospects, and suppliers alike naturally.
• Positive thinker who can quickly pinpoint problems, come up with solutions, and get the action going without having to be told so.
• High expertise and demonstrated strengths in strategic customer service, sales, project management, and accounts acquisition.
• Flexible in working on shifting schedules.