- Lead and drive the hiring project to scale up the team, including:
- Recruit and ensure effective training for the new CS Specialists.
- Try effective strategies, find some new angles to ensure the scaling of the ID CS teams.
- Build professional relationships and networks in the ID market.
- Devise advertising and promotional plans working together with CS ID People and Marketing Teams.
- Collaborate with Training, QA teams, CS managers, and Team Leads to ensure all the people we hired are developed
- Improve the operations/processes in the ID CS department.
- Ensure the CS ID department is running smoothly and employees are engaged.
- Bachelor's degree in business administration, management, or a related field.
- Experienced in a role as business development manager, customer service manager or similar field min 5 years
- Experienced as a team lead/manager in BPO, Call center, Tele-sales, e-commerce's customer experience is preferred
- Experienced in manpower planning and hiring a team
- Entrepreneurial, international mindset and a Can-do, hands-on mentality with the ambition to achieve the next level.
- Marketing and negotiation skills - power of persuasion, the intelligence to recognize opportunities and potential.
- Analytical skills, sound business judgment, and creative problem-solving skills.
- Good people-management skills, manage training needs of CS team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
- Proficiency in English is a must (min. C1 proficient / IELTS 7.0 / TOEFL 550)
Perks and Benefits
- Special Leave Benefits for Women
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Performance Management and Coaching
- Total Quality Management
- People Management
- Customer Service
- Data Management
- Customer Research
Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.